Frequently Asked Questions

General Questions

If I don't have any knowledge about options, is it for me?


You need to have at least a basic knowledge about options. Specifically knowing how call and put options work and you need to know how to use option chain on your trading platform.




What are the strategies that are available?


  • Buy or sell call options – you get one indicator
  • Buy or sell put options – you get one indicator
  • Call [bull or bear] spread – you get two indicators (one for debit, one for credit)
  • Put [bear or bull] spread – you get two indicators (one for debit, one for credit)
  • Buy or sell Straddle/Strangle – you get one indicator
  • Buy or sell Iron Condor/Butterfly – you get one indicator
  • Call ratio spread credit/debit – you get two indicators
  • Put ratio spread credit/debit – you get two indicators




What is your refund policy?


All sales are final thus there are no refunds under any circumstances.




How do I cancel my subscription?


You can cancel your subscription any time here: Cancel subscription Just Make sure you unsubscribe at least 3 days before your billing date.




Can I switch strategies?


Yes, but only once in a calendar year.




Can I pay without PayPal account?


The best way to pay is with a PayPal account. You can also pay with a credit or debit card using the platform of PayPal without opening a Paypal account.




Can I Upgrade or Downgrade a pricing plan?


You need to cancel your current subscription, and re-subscribe to the plan you want.




What do I do if I need support?


You can send us an email to: support@chobotarubrothers.com and we will be happy to help.




What if I don't have a TradingView account?


You need to open an account in order to use our indicators. You can open an account here: Click here





Technical Questions

Does the indicator re-paint?


No, the indicator is based on your inputs and not on the chart parameters.




What timeframes are available?


You can use Daily chart and everything below.




Why it doesn't load my indicator, even though I see "calculation complete"?


The indicator is always doing the calculations, even if it is not being displayed. This can be confirmed when the tag “Calculation complete” is seen. If the tag is displayed but the indicator is not, this can be fixed by reloading more historical bars.




Where can I find the User Guides?


You can find them here It is very recommended to read the user guides.





© 2020 by BANFF PHOTO WORKSHOPS & TOURS. 

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